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  • How long will it take to complete my project?
    Different project may require a different timeframe. Most projects take 3-5 business days to complete (not including websites). This may be extended due to my work queue being more full than usual. Every project is different so if you have a deadline, please let us know when you get in touch.
  • Where can I find your prices?
    You can find all our prices on our website, on each service page within our package icon (just one click and set prices are shown). If a service package doesn't contain all that you need or more than what is needed, the price might be negotiated.
  • What are your payment methods?
    To accommodate our international clients, we quote in US currency. But not to worry, we also accept the Jamaican currency at rate (US$1:JM$150). ​ Our payment methods are flexible: PayPal or Cashapp, and Bank and Wire transfer (Jamaican dollar).
  • Do you offer refunds?
    Yes we though however it depends on the circumstances. Once funds have been paid to TIER1GRAPHIX, we are open to delivering a full refund if work has not yet started on a project. However, once work has begun, funds already paid over are non-refundable. More can be seen on our Terms and Condition Page.
  • Where are you located?
    We are based in Kingston, Jamaica and we work from home office. Thanks to technology, we are able to work anywhere with an internet connection & serve clients all over the world.
  • Is the proposal price negotiable?
    The price are set however if it is a case where the client doesn't need certain things that come in that priced package the price may be negotiable but TIER1GRAPHIX isn't liable to do so.
  • Do you require upfront payment?
    Yes, before starting any project, we require an upfront and non-refundable deposit of 50% to secure and proceed with any project. You can also pay full payment; this choice is up to you and how secure you might feel with our services
  • Do you have deals or discounts?
    Our deals come in the form of a Bundle. Bundles are usually at the bottom of the Service Pages. We usually give discount on special occasions so keep an eye out.
  • How do I get started?
    Browse through our services and contact us through the contact page with the services you would like to get started with and any questions you may have.
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